About Shipping
Once your order is placed, please allow 3–6 business days for processing and dispatch. Many JoyTopia items are handmade to order, and certain products (such as imitation cream glue items) may require an additional 2–3 days to fully cure before shipment.
Standard shipping typically takes 15–20 business days for delivery, depending on your destination. Once your order has shipped, you will receive an email notification with your tracking information.
Delivery Options:
Free Standard Shipping for orders over $89.99 (calculated at checkout).
Important Notes:
- Please ensure that all shipping and contact information is accurate and complete before confirming your order. JoyTopia is not responsible for delays or lost shipments caused by incorrect information.
- Delivery times are approximate and may vary depending on your location and local customs processing.
- Estimated delivery times do not include weekends, public holidays, or bank holidays.
- Please allow the full estimated delivery time before contacting us regarding your shipment status.
- In rare cases where your item is lost or delayed after dispatch, JoyTopia is not responsible for shipping carrier delays, loss, or damages. All claims or disputes regarding lost or delayed packages must be made directly with the shipping carrier.
If you have any questions or special requests, please contact us at assist@joytopiatoy.com.
Thank you for your understanding and support!