Privacy Policy
At JoyTopia, your privacy and trust mean everything to us. This privacy policy explains how we collect, use, and protect your information when you visit our shop, buy our products, or interact with us online.
What Information We Collect
1. Information You Give Us Directly
When you:
- Create an account
- Place an order
- Contact us
- Sign up for emails or enter giveaways
We may collect information like your name, email, shipping address, phone number, and payment details.
2. Info from Using Our Website
We collect some data automatically when you browse our site, such as:
- Device type and browser
- IP address
Pages you visit
- How you use the site (clicks, time spent, etc.)
- Location info (approximate, never exact) This helps us improve our site and keep things running smoothly.
3. Cookies & Similar Tech
Like most websites, we use “cookies”—tiny data files saved on your device—to:
- Remember your preferences
- Personalize your experience
- Track site analytics and usage You can change your browser settings to block cookies if you want, but some features might not work as well.
How We Use Your Info
We only use your info to:
- Process and ship your orders
- Communicate with you about your orders or questions
- Improve our products and website
- Send you special offers or updates (only if you sign up!)
- Protect our shop, customers, and community from fraud or bad behavior
We never sell your information. Ever.
Sharing Your Info
We only share your data with trusted partners who help us:
- Process payments (like PayPal or Stripe)
- Ship orders (like postal carriers)
- Manage our website (like Shopify or other tech tools)
We never share your info for third-party marketing. If the law ever requires us to share info, we’ll only do so when necessary to comply with legal obligations or protect JoyTopia and our community.
Your Rights
You have control over your personal data! You can:
- Request a copy of your info
- Ask us to update or correct it
- Ask us to delete it
- Opt out of marketing emails at any time (just click “unsubscribe” or email us)
If you have questions or want to exercise your rights, contact us at our email.
Data Security & Retention
We do our best to protect your info with reasonable security measures. We only keep your data as long as needed for the purposes above, or as required by law.
Children’s Privacy
JoyTopia is designed for everyone, but you need to be at least 18 years old (or have a parent/guardian’s permission) to make purchases on our site.
Third-Party Links
Sometimes we share links to other websites (like Instagram, TikTok, or other shops). Their privacy policies are separate from ours, so please check them out before sharing info on their sites.
Changes to This Policy
We may update our privacy policy to keep up with changes in the law or how we run JoyTopia. We’ll always post the latest version here. If it’s a big change, we’ll let you know by email or a notice on our website.
Contact Us
Questions, concerns, or just want to talk squishies? Reach us anytime at our email assist@joytopiatoy.com —we’re here to help.
Squish a little, stress a little less—JoyTopia cares about your privacy and your peace of mind.