FAQ

1. What materials are JoyTopia squishies made of? Are they safe?

Our squishies are handcrafted using high-quality, food-grade silicone and polyurethane foam. These materials are non-toxic and free from harmful chemicals like formaldehyde, ensuring safety for users aged 6 and above. However, due to small parts, they are not suitable for children under 5 years old.




2. Can squishies be eaten or given to pets?

No. Although made from food-grade materials, squishies are not edible and should not be chewed or ingested. They are also not designed as pet toys and should be kept away from animals.




3. How should I clean my squishy?

To clean your squishy:

- Soak it in lukewarm water to loosen dirt.

- Apply a mild soap or dishwashing liquid and gently rub the surface.

- Rinse thoroughly with clean water.
- Pat dry with a soft towel and allow it to air dry completely.
- If the squishy feels sticky after drying, lightly dust it with baby powder or cornstarch to restore its texture.



4. Why does my squishy have slight imperfections?

Due to the handmade nature of our products, minor imperfections such as small air bubbles, slight color variations, or uneven textures may occur. These do not affect the functionality of the squishy and are not considered defects.




5. Are squishies suitable for children?

Our squishies are recommended for individuals aged 6 and above. Children under 12 should use them under adult supervision to ensure safe handling and to prevent accidental ingestion.




6. Can I return or exchange my order?

Returns and exchanges are only accepted if you receive a defective or incorrect item. In such cases, please contact us within 24 hours of receiving your order and provide a complete, unedited unboxing video as evidence. Returns for other reasons, such as personal preference, are not accepted.




7. How long does shipping take?

For custom cat squishies, please allow 10 business days for handcrafted production after we confirm your photo.

Once your squishy is ready, we’ll send you a photo for approval before shipping it out.

Shipping time:
Orders are processed within 3–6 business days after production.
Standard delivery typically takes 15–20 business days, depending on your location.
Please note that actual delivery times may vary due to local customs or unforeseen delays.




8. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on destination. Please refer to our Shipping Policy for more details.



 

9. Can I cancel my order?

Due to the custom, handmade nature of our products, orders cannot be canceled once placed. Please ensure all details are correct before confirming your purchase.




10. How can I contact JoyTopia?

For any inquiries or assistance, please email us at support@joytopiatoy.com. Our customer service team will respond within 72 hours.